Information Collection and Processing
Information We Collect
The website may collect the game, platform, service category, current progress, expected time, task screenshots, order ID, locally saved order-ID records, and anonymous access records generated to prevent abuse.
Purpose of Use
This information is used only to confirm your request, estimate pricing, generate an order ID, track progress, handle payment and after-sales matters, investigate issues, and improve our services. The website never requires account passwords, verification codes, tokens, or bank card details.
Legal Basis and Authorization
When you submit a quote request, upload a screenshot, track an order ID, or contact support, you authorize us to process the relevant information to the extent necessary for quoting, fulfillment, after-sales handling, risk control, and security auditing. You may refuse to provide optional information, but this may affect quote accuracy or progress confirmation.
Sensitive Information Restrictions
Do not submit account passwords, SMS verification codes, email verification codes, tokens, government ID numbers, bank card numbers, financial passwords, facial biometric data, or other sensitive information through website forms, screenshots, notes, or order queries. If a screenshot contains such information, redact it before uploading.
Browser Local Storage
To make future tracking easier, the website may save your order ID locally in your current browser. This record is stored only on your device and is not the same as an account login system. It may be unavailable after changing devices, clearing browser data, or using private browsing.
User Accounts
When you register an account, we store your display name, contact method type, contact ID, account role, level, creation time, and most recent sign-in time. Passwords are stored only as encrypted hashes; plaintext passwords are not stored. Login status is maintained through server sessions and browser cookies. After signing out or clearing browser cookies, you will need to sign in again.
Retention Periods
Information is retained according to the rules below. When a period ends or the information is no longer needed for the business, it is deleted or anonymized.
- Quote information (not converted): retained for 12 months from submission; you may contact support to request deletion at any time.
- Converted order information: retained for 24 months from order completion for after-sales checks, refund disputes, and records required by platform rules.
- Uploaded task screenshots: deleted 6 months after service completion; customers may request immediate deletion after service ends.
- Security and access logs: retained for 6 months solely for abuse prevention, issue investigation, and security auditing.
- Account information: retained while the account remains in use; after a deletion request, it is deleted or anonymized following identity verification.
- Browser local records: order IDs are stored in your own browser and can be cleared through your browser settings at any time.
Records involved in transaction disputes, refund checks, or legal requirements are cleaned up under the periods above after the relevant matter is resolved.
Access Logs
To defend against malicious submissions and investigate failures, the server records necessary access logs, including access time, request address, and an anonymized source identifier. Logs are not used to identify individuals and are deleted after 6 months.
Sharing and Payment
After support confirms the quote, customers may use Taobao or Xianyu escrow. An account-linked website order may also offer WeChat QR payment once support opens payment. For website QR payments, we send the order number, service description, amount, and callback address to WeChat Pay, then receive payment status and transaction ID for reconciliation and support. The website does not collect bank card details. Taobao and Xianyu orders follow their platform rules; for website QR orders, contact support with the order number for after-sales help. We do not proactively provide customer information to unrelated third parties except as needed to complete services, handle after-sales matters, or comply with applicable laws and regulations.
Third-Party Platforms
When you choose to communicate or handle after-sales matters through Taobao, Xianyu, WeChat, QQ, or another third-party platform, that platform processes your account information, chat records, transaction records, and financial information under its own rules. This site cannot control third-party data processing; the platform’s privacy policy and service rules apply.
Protection of Minors
Our services are intended for users with the relevant legal capacity. Minors should use the services with the consent and guidance of a guardian, and should not submit personal contact details, game account information, or financial information. If a guardian believes a minor has submitted inappropriate information, they may request deletion through the contact page.
Your Rights
You may request access, correction, or deletion of submitted information through your order ID or account, and may request that certain unnecessary information no longer be used. To prevent impersonation, we may ask for your order ID, contact details, or other verifiable information before processing a request.
Security Measures and Limitations
We take reasonable measures to protect data security, including restricting back-office access, reducing the collection of sensitive fields, logging necessary access, and applying anti-abuse limits. However, internet transmission and third-party platform communication are never absolutely secure; please avoid submitting sensitive materials unrelated to the service.
Security Notice
Do not submit passwords, verification codes, tokens, government ID numbers, or other sensitive information through website forms, the tracking page, screenshots, or notes. If account access must be confirmed, please contact us through Live Support and discuss it separately with support.
Contact and Deletion
To access, correct, or delete submitted information, contact us through Live Support or support WeChat see contact page, and provide your order ID for verification. We will process the request within 7 business days after verifying your identity.
Updates
This notice was last updated on 2026-10-13. Operating entity: Xingwei Network Service Studio. If the content changes, the date on this page will be updated.